Order Cancellation Policy

At Astricos (www.astricos.com), we understand that plans can change. Because many of our specialized medieval gowns, historical corsets, and cosplay costumes are custom-tailored or made-to-order, we have outlined clear cancellation timeframes below.

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1. General Orders (Standard In-Stock Items)

For standard, non-customized products:

• Before Shipping: Orders can be canceled free of charge prior to dispatch for a 100% full refund.
• After Shipping: Once an order has been handed over to the courier service, it cannot be canceled. If you no longer require the items, please wait for delivery and submit a request under our Return & Refund Policy.

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2. Specialty & Made-to-Order Costumes

For specialized apparel (including Victorian Dresses, Marie Antoinette Dresses, Renaissance Gowns, Civil War Costumes, Lolita Dresses, and Tailored Suits), production begins shortly after payment confirmation:

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3. How to Request an Order Cancellation

To request a cancellation before dispatch:

1. Contact our Customer Service team as quickly as possible via email at support@astricos.com.
2. Include your Order Number (e.g., #AST1001) and the subject line "Urgent: Order Cancellation Request".

Our team will process eligible refunds back to your original payment method within 5 to 7 business days upon cancellation approval.

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4. Need Customer Assistance?

If you have any questions regarding your order status or require modification of your sizing parameters prior to production, please reach out to us:

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Last Updated: July 2026
Astricos Team | www.astricos.com